Fixing a laptop 1500 miles away from you, in the middle of the night, using the hands and eyes of a Senior VP of Sales as your only tools, is one of the most daunting tasks and IT support personnel can be asked to perform- not only must they perform a blind fix, but also describe the steps to completion on-the-fly, thoroughly, and in layman’s terms- a test of nerve, to say the least.

Anyone who has ever lived through a similar scenario knows that access to the computer, either in person or remotely would save everyone a headache.

Our technician can solve most Windows based problems remotely, using the latest remote diagnostic tools and IP based heuristic software.

When a hardware problem presents itself, Uni-Data can dispatch a live technician to respond to any executive support issue across the contiguous 48 states and southern Canada in under 4 hours. Armed with the make and model information, Uni-Data will provide emergency component replacement, and the knowledge to implement fixes quickly and efficiently.

Executive Support: Case Study
Kay Koplovitz, Koplovitz & Co

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