WE’RE THERE WHEN NEEDED
In most organizations today The Service Desk serves as the repository for a myriad of applications, business tools and knowledge. As remote users move further and further away from the business core, additional layers of front-facing communication devices compound the complexity of Network Administration. Keeping up with the demand creates a costly and timely burden on IT Staff. Uni-Data Managed Service Desk delivers a wholly outsourced solution to the complexities of application availability, network access and hardware communication, freeing IT Staff from the shackles of end user support.
Help is On The Way
Through Uni-Data’s best-in-breed blend of technology and ITIL™ best practices, instant dialogue with certified technicians and remote-control support to the desktop are available to the End User with the click of an icon: they interact dynamically with an intuitive system that allows easy communication logged and queued for SLA compliance for immediate resolve. Technician deployments to the End User is reduced dramatically, resulting in higher Desktop/Technician ratios. Costs are reduced, risk is managed and service levels improve, raising the Customer Satisfaction quotient, considerably.
Uni-Data IT Managed Services
Uni-Data Managed Service Desk provides a solution that allows for continuous and pro-active monitoring and interactive communications that assure network reliability and efficiency.
Uni-Data Managed Service Desk is available as a stand-alone service or as part of a blended IT Managed Services Platform that incorporates equivalently sophisticated solutions for Security, Business Continuity/ Disaster Recovery and Network Management introducing top technologies and best practices that work in harmony without large upfront expense, that require a fraction of the time of a typical system roll out, and are substantially less labor-intensive to maintain than traditional service models.
FEATURES:
- End-to-end resolution & monitoring
- Alignment between IT and business processes
- REMEDY™/LanDesk™ service desk engine
- ITILtm certified best practices & methodologies
- Pro-Active resolution at the desktop level
- Full SLA Management of Service Incidents
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