Case studies of important past projects for UNI-DATA & COMMUNICATIONS, Inc. New York/New Jersey (NY/NJ) INFORMATION TECHNOLOGY (IT) Solutions Provider

Time Warner

During a recent technology rollout, Time Warner sought out Uni-Data for assistance.

Uni-Data provided project planning, documentation, management and technical consulting relating to hardware standardization for an enterprise-wide server standard. To this end, Uni-Data’s Engineers performed the following tasks: testing of servers, back-up and business continuity devices and solutions at Time Inc.’s remote sites; installation of PeopleSoft (now Oracle) software and related technical issues; project planning and documentation for installation of operating platform of Internet department; and consulting and documentation for the standardization of the Time Inc.’s naming conventions for network devices.

Uni-Data provided desktop technicians to troubleshoot workstation hardware and software at the company’s New York location. Our technicians set-up, installed and configured new workstation software and hardware. Additionally, Uni-Data technicians were dispatched to various locations throughout the enterprise to provide desktop support to end-users.

Prudential

Last year, Prudential Financial astounded the IT world, awarding Uni-Data & Communications the contract to be the sole provider of Desktop support to Prudential in the United States, an outsourcing contract comprising some 50,000 desktops, 10,000 servers and all of the network peripherals and appliances that support them. Uni-Data ran against heavyweight competitors for the work, edging them out by promising better retention of talent.

Uni-Data saw employee satisfaction as a key component in the outsourcing: good people, with years upon years of client training and a vast wealth of knowledge, were an unmatchable resource in making such a large-scale transition feasible. Uni-Data's strategy was to provide a "kinder, gentler" outsourcing: rather than walk in and start slash, Uni-Data brought in a management team skilled in Enterprise-level IT management, and took-over all aspects of employee management for Prudential's Desktop Support: Payroll, Benefits, 401K, HR, etc., alleviating the client of the costs of managing their employees.

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Prudential (cont.)

Employees felt better too: all of a sudden, they became part of Uni-Data: a team dedicated to IT, rather than playing roles on the periphery of Prudential's core businesses. Their growth and professional development mattered, and opportunities abounded once the initial knowledge transfer process was underway.

One year into the contract, the results are evident- Uni-Data is well ahead of goals, has never missed an SLA, and is receiving change orders and new projects from the client.

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Ortronics

Uni-Data partnered with Ortronics to complete two major installations in Beijing, China: The Industrial and Commercial Bank of China, the fifth-largest bank internationally, and The Ministry of Post and Telecommunications. Uni-Data project managed and provided technical expertise to ensure that the installations are properly completed and comply with EIA/TIA 568 Commercial Building Wiring Standards. Uni-Data supervised and trained the contractor, the Beijing Telephone Company on how to perform the installations. This project was comprised of 8,800 CAT 5 station cables, risers, and both single-mode and multi-mode fiber cables and this project represents the single largest Cat 5 installation to date in China.

Independence Community Bank

Uni-Data provided project management and engineering services to Independence Community Bank to successfully migrate their internet services from an offsite hosting arrangement to full operational control within their brick and mortar, and provide for a full-service, robust online banking environment. To accomplish this, Uni-Data:

* Re-designed infrastructure to support the internet, intranet and internet banking services
* Migrated website, data structures and client data from offsite hosting to secure in-house facility
* Security design and implementation using leading firewall and intrusion detection methodology
* Security penetration testing
* DNS design and implementation
* Electronic mail messaging migration
* Operating system implementation
* Web application development for intranets and internet
* Professional management services
* On-going operational support

JPMorganChase

When Unity International Group was approached by Chase Manhattan Bank in the mid-80’s to provide assistance with the technology migration of 10,000 Manhattan employees to MetroTechCenter in Brooklyn, a team was assembled for the job. Since that time, the team, christened Uni-Data & Communications in 1989, has walked alongside the financial giant’s path, enabling some of the great strides made within the banking industry by clearing technological hurdles from its path.

Seventeen years later, Uni-Data remains a lead provider of technology solutions to JPMorganChase, now the 3rd largest bank worldwide.

Cablevision

Uni-Data provided first and second level helpdesk support personnel for Cablevision in Woodbury, New York. The first level support personnel were responsible for answering calls coming into the helpdesk and determining the severity of the call and the necessary expertise to solve the problem. If first level personnel could not close the call, it was dispatched to second level support and a desk-side visit was performed. Uni-Data also provided systems engineers to Cablevision to assist in various technology projects such as hardware and software platform upgrades, application installations and upgrades, network infrastructure consulting and standardization, server consolidations, etc.

BlueCross BlueShield of North Carolina

When constructing a three-story Service Center Building totaling nearly a quarter of a million square feet, BlueCross/ BlueShield of North Carolina engaged Uni-Data to provide professional engineering services, structured cabling design, and project management for the project.

BlueCross Blue Shield’s plans were an ambitious consolidation: the new center would provide state-of-the-art communications technology to nearly 1,500 employees servicing BlueCross/BlueShield’s huge call volume. Blue Cross/Blue Shield realized that tying together voice and data services for all of Raleigh Durham’s BlueCross BlueShield locations would be a significant challenge.,Uni-Data was brought in to negotiate on their behalf and provide coordination to the many Local Exchange Carriers providing copper, fiber and switching. Additionally, Uni-Data performed all engineering and design tasks, field testing and the actual roll-out and implementation of voice and data solutions.

Upon the successful completion of the Service Center, Uni-Data was awarded the contract for the design and implementation of the BlueCross/Blue Shield Security Life Safety Systems and Network, and later the BlueCross/BlueShield of North Carolina Embedded Systems Compliance Reassurance Project, which comprised the management, testing and certification of various systems’ integration with power controls, a specialization environment Uni-Data excels in, thanks to a close relationship with parent company Unity International Group, a leader in Electrical Systems Management.

BankBoston

When BankBoston sought to create an optimized trading environment, they contracted Uni-Data. Uni-Data engineers analyzed BankBoston’s Trading infrastructure, conducted on-site interviews and provided recommendations and documentation for network optimization. The implementation resulted in the creation of a state-of-the-art infrastructure, with increased security and redundancy.

AT&T

As part of an outsourcing effort, Uni-Data provided AT&T with engineering, implementation and project management services. Uni-Data’s qualified telecommunications professionals were integrated into the AT&T team to provide its customers with a seamless transition to a new telecommunications servicing structure. Activities performed for AT&T ranged from engineering, data architecture design, configuration and installation, to full service desktop connectivity. In the voice communications arena, Uni-Data provided project management services for the implementation of a 10,000 line Centrex Intellipath cut-over for a major New York financial institution.

Integro Insurance Brokers

In 2005, Integro Insurance Brokers, a newly-founded global risk management firm, sought out Uni-Data to consult on the rollout of a new corporate desktop set-up for it's entire operation.

Uni-Data's Software Packaging & Distribution Team consulted with the IT team and practice leaders within Integro create a "package"containing all of the necessary software components; Uni-Data tested the blended application in its laboratory, and then again in the client environment, hand-in-hand with Integro to ensure end-user satisfaction; Uni-Data then developed a delivery schema to push-out the new application to users, ensuring a consistent end-user experience to Integro's team across the globe.

Over the course of our 17 year history, Uni-Data & Communications has worked hand-in-hand with top enterprise clients, leading them through challenging IT, telephony and structured cabling installations, enabling them to use the latest technologies to achieve success; securing and extending their positions in the marketplace.

Uni-Data's enterprise experience has put our engineers at the forefront of the Information Revolution- giving them insight into a wide variety of applications and systems, and allowing them to help define "Best Practices" in a number of industries.

Coupling this experience with the latest information technologies, Uni-Data & Communications provides assistance, planning, and Outsourcing solutions to small to mid-sized business ready to improve their IT infrastructure.

Here are several instances where Uni-Data has provided interesting solutions to some well-known companies.