Our Services

Managed IT Services

Our Services

Managed IT Services

Flexible Cost Models Tailored to Your Business Needs

We offer flexible and transparent pricing models designed to ensure clients only pay for the services they actually use and benefit from. Our goal is to align IT spending with your operational needs, usage patterns, and growth trajectory.

    • Per-device pricing
      Your business is charged a set fee per device requiring IT support. Best for organizations with a stable or well‑tracked hardware inventory
    • Hourly-Based Pricing
      Perfect for businesses with occasional IT needs. You pay only for the time spent or the scope delivered
    • Tiered Pricing (Bronze / Silver / Gold)
      Scalable pricing that evolves with your organization's IT needs. A fixed monthly fee for a pre-defined bundle of IT services. Ideal for companies that prefer predictable budgeting and comprehensive coverage

Tiered Pricing Options

  • Bronze Tier - Essential Support: Basic monitoring, OS / iOS patch management and helpdesk support
  • Silver Tier - Includes Everything in Bronze Plus: Backup solutions and priority support
  • Gold Tier - Includes Everything in Silver Plus: 24/7 support with defined response-time SLAs, proactive IT management, full IT inventory lifecycle management, periodical onsite maintenance and monthly analytical reporting
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Regional Coverage

We provide end‑to‑end IT support across the United States and Canada, combining local onsite engineers with nationwide dispatch capabilities to deliver rapid response and consistent service quality.

  • Northeast: NYC, Jersey City, Philadelphia, Boston, Albany, Parsippany, Connecticut, Vermont, Rhode Island
  • Mid‑Atlantic: Arlington VA, Washington DC
  • Southeast: Atlanta, Alpharetta, Charleston, Charlotte, Orlando, Tampa, Miami, Nashville
  • Midwest: Chicago, Elgin, Deerfield, Detroit, Minneapolis, Wisconsin, Ohio
  • South & Central: Dallas, Houston, San Antonio, Kansas City, Oklahoma City
  • Mountain & West: Denver, Salt Lake City, Phoenix, Los Angeles, San Jose, Seattle
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Services We Offer

We provide a comprehensive suite of IT support services designed to restore operations quickly, secure your environment, and keep your workforce productive. Our service portfolio includes:

Incident Management

We manage and resolve incidents efficiently through ticketing system, ensuring rapid restoration of normal IT operations

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Remote Desktop & Laptop Support

24/7 remote support using secured remote access tool to troubleshoot and resolve device issues

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Scheduled On‑Site Support

Certified onsite technicians available for deskside support, hardware fixes, device swaps, and complex incident resolutions

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Network Support

Network troubleshooting, device patching, rebooting, and monitoring

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Applications Support

Support for Microsoft 365, including: Outlook, Teams, SharePoint, and other common enterprise applications

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User Account & Identity Management

Active Directory / Microsoft 365 User Creation / Account Password Resets, OKTA/MFA Resets & Unlocks

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Printer Support

Troubleshooting, driver configuration, and coordinating onsite technician visits when physical servicing is required

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Mobile Device Support

Support and provisioning for enterprise mobile devices (iOS/Android), requiring appropriate account permissions

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New Orders, Upgrades & Warranty Support

Hardware procurement, device replacements, warranty handling, and lifecycle upgrades

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Cybersecurity

Endpoint security management, security configuration for devices and user accounts, coordination with monitoring partners, OT/IoT security, access control systems and serveillance

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