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Trading Floor Support & Technology Services for a Leading Financial Institution
Trading Floor Support & Technology Services for a Leading Financial Institution
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The Challenge
A NYC-based Fortune 500 global financial services company faced increasing technology support costs across its nationwide branch network. The client required a more efficient support model that could maintain service quality while reducing operational expenses across multiple locations.
- High operational costs associated with technology support
- Support requirements spanning 25 branch locations nationwide
- Needed a more scalable and cost-effective support model
- Reducing technology support costs without sacrificing service levels
The Solution
Uni-Data was selected through a competitive bidding process due to its flexibility, cost-effective delivery model, and strong industry references. We designed and implemented an on-demand support program that provided nationwide coverage while significantly reducing operating costs.
- Transitioned the client from a traditional on-site support model to an on-demand support model
- Established rigorous background screeening and compliance procedures for all field personnel, including hard skill & behaviour to provide top talents
40 +
field technicians recruited, trained, and managed nationwide 100 +
workforce built through a scalable support network The Impact
Program success led to continued expansion.
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- Integrated acquired locations
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- Scaled support with client growth
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- Expanded into hardware upgrades and tech refreshes
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- Supported enterprise software rollouts
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- Established a long-term nationwide partnership
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